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SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED UPDATE
SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED PASSWORD
SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED LICENSE

The VPN goes through an access point (like a Wi-Fi router at home) which has not been configured to enable VPN.Ĭheck the access point firewall settings: Ensure that the VPN gateway is operational.At the EMM console, check the VPN profile and policy settings.Using another device, test the app and VPN connection.Check if the VPN connection has ever worked.Cellular access is up, mobile data is on.Wi-Fi is On, with good Wi-Fi signal strength.Check the underlying network connection:.If the issue persists, request that the IT admin removes and re-creates the container on the device.Īn app that uses VPN is not able to access the internet for example, the Knox container-based browser cannot display web pages.

SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED PASSWORD

Contact the enterprise IT admin to reset the container password using the attending MCM or EMM system.

If this doesn’t work, proceed to the next step.

Verify and re-enter their Knox password.

The user may be using the wrong password or may have recently changed their Knox password.

Reset the user’s container password using your EMM or EMM system.

IT admins can set the maximum number of allowed login attempts through the EMM. The user has failed to enter the correct Knox password and may have exceeded the allowed number of tries.

If the issue still persists, escalate the issue to the Samsung Knox Support.

If the issue remains, remove and re-create the container on the user’s device.

If the Show password option is available, ensure that both passwords match, and case sensitivity is not an issue.

Using the EMM console, check the Knox container password policies and verify the user’s password complies with these policies.

IT admins can set strict requirements for the Knox container password for example, set up forbidden strings, restrict the re-use of past passwords, check password strength, or restrict the use of characters. NOTE - Any time there is inactivity in the Samsung Knox container (10 minutes by default), you must re-enter your password. Once the Knox container is created, the user can launch Knox and enter their password to begin using Knox container apps and widgets. The device launches the following processes:Ī progress bar with messages indicates the status.

If device object already exists in Active Directory, ensure current device status is in sync with data displayed.Īfter Samsung Knox has been activated, it takes a couple of minutes to start up.

Wait 10 minutes before attempting to enroll again.

Ensure the UPN information for Active Directory users reference the same domain names registered by the Samsung Cloud hostname.

Ensure device is connected to Wi-Fi or data and has a strong signal.

If the device object already exists in Active Directory, ensure current device status is in sync with data displayed.

Ensure the device isn’t already enrolled, if it is, unenroll first.

Postpone activating any additional devices until you get further instructions from Support.

SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED UPDATE

There may be an issue with the update package. Knox activation was performed on a device, the update package was downloaded, and the device rebooted, but the device displays a message indicating that activation failed. Message Displays: “Device Activation has Failed”

If unsuccessful, escalate the issue to Samsung Knox Support.

SMART SWITCH FOR MAC IMAGE NOT RECOGNIZED LICENSE

Settings -> General - > Date and time-> Select time zone.If the timezone is set incorrectly, license activation failure can occur. Settings -> General -> Date and time When KLM server authenticates the license, server uses the date value of the device, so the device date and time must be always set to current time.Ĭheck whether the device is set to correct time zone. Check whether the device is set to correct time.In case this is due to a sporadic event, such as abnormally high network traffic or unplanned server maintenance, check with IT or try the device activation again at a later time.If using a cellular connection, check mobile data is on, with good cellular signal strength.The device must be connected to the network for accessing the KLM/ELM server. If the battery level is OK, verify that Wi-Fi is on, with good Wi-Fi signal strength (if using Wi-Fi connection).If not, have the user plug the device into a charger and reattempt the activation. Verify the device battery charge level is greater than 70%.The server may not be accessible, the device may not be adequately charged, or the server may be down or unable to respond to package requests within a specified timeout period. To activate Knox, an update package must be downloaded to the device from a Samsung update server.

Smart switch for mac image not recognized